Statements around Coronavirus

Statements around Coronavirus

Coronavirus (COVID-19) Update - 16 July 2020



We are pleased to announce that the all stores of the UK's number one high street retailer of second-hand goods are now open for business, bar one, with Leicester being the only store not open due to a local lockdown. Please refer to our website to see what the hours of opening are, which may vary from store to store based on local needs.





We have prepared new ways of working and changed the layout of stores in line with government guidelines to ensure the safety of customers and staff in our stores. This includes putting in place plans to manage queues, to have sanitiser available for customers to use on entering the store, clear signposting to manage flow around the store, and limits on numbers who can enter and where to stand to ensure social distancing is maintained. Screens and personal protective equipment will be worn by staff to ensure their and our customers' protection.



All stores are committed to being ‘COVID-secure’ – and you have our assurances that we’re working around the clock to ensure they are – to assist with the control of the spread of the virus across the UK. Following announcements from both the UK and Scottish governments, please help us with this by wearing a face covering or mask when visiting one of our stores.



We are pleased to have returned to our local communities as quickly and safely as possible, and once again offer the products and services our customers need. But we also want customers to know they can shop with confidence, and we will have all the necessary protections and social distancing measures in place.



If you are unable to visit one of our stores to make arrangements for an item that we are holding for you, please telephone your local store to agree alternative arrangements, all requests will be reviewed on an individual basis, with our customers’ safety as a priority.



If you are struggling or likely to struggle to meet any payments due under a regulated credit agreement, please contact us to discuss potential options. Cash Converters operates in accordance with the special measures announced by the Financial Conduct Authority (FCA) in response to COVID-19, including payment deferrals where appropriate, as well as providing the normal support in line with regulations.



Please stay safe and continue to look after one another and support our social distancing arrangements if you visit our stores as we all work towards limiting the spread of the virus.

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