>

Coronavirus (COVID-19) Update – 12 April 2021

We are pleased to announce that all our stores in England and Wales will be open for business from the 12th of April 2021. Our Scotland stores will reopen on 26th April 2021. Please refer to our store locator to see what the store hours of opening are, which may vary based on local needs.

We continue to operate new ways of working with changed layout of stores, in line with government guidelines, to ensure the safety of customers and staff in our stores. This includes putting in place plans to manage queues, to have sanitiser available for customers to use on entering the store, clear signposting to manage flow around the store, and limits on numbers who can enter and where to stand to ensure social distancing is maintained. Screens and personal protective equipment will be worn by staff to ensure their and our customers' protection.

All stores are committed to being ‘COVID-secure’ – and you have our assurances that we’re working around the clock to ensure they are – to assist with the control of the spread of the virus across the UK. Following announcements from both the UK and Scottish governments, please help us with this by wearing a face covering or mask when visiting one of our stores.

If you are unable to visit one of our stores to make arrangements for an item that we are holding for you, please telephone your local store to agree alternative arrangements, all requests will be reviewed on an individual basis, with our customers’ safety as a priority. 

If you are struggling or likely to struggle to meet any payments due under a regulated credit agreement, please contact us to discuss potential options. Cash Converters operates in accordance with the special measures announced by the Financial Conduct Authority (FCA) in response to COVID-19, including payment deferrals where appropriate, as well as providing the normal support in line with regulations.

Please stay safe and continue to look after one another and support our social distancing arrangements if you visit our stores as we all work towards limiting the spread of the virus.

Previous Coronavirus messages
  • Coronavirus (COVID-19) Update – 05 January 2021

    Lockdown

    All services across England, Scotland and Wales are impacted by National Lockdown restrictions that are now in force.

    Services:

    In line with recent UK and national government announcements regarding the new lockdown COVID-19 restrictions coming into force in England, Scotland and Wales, several Cash Converters stores will be operating a very limited service from 05 January 2021.

    All of our stores are closed for in-store retail purchases, however some stores may remain open to service click and collect services, where allowed by local councils, please contact your local store for details: https://www.cashconverters.co.uk/store-locator 

    Unfortunately, not all stores will be able to offer an appointment service during lockdown, we apologise for any inconvenience or delays this may cause and if customers do need to contact us, please email customerservices.uk@cashconverters.com

    Pawnbroking, Buyback and Layby items will be kept securely. If your agreement expires during this period of enhanced restrictions, please contact your store directly to make additional arrangements. 

    If you are struggling or likely to struggle to meet any payments due under a regulated credit agreement, please contact your store to discuss potential options. Cash Converters operates in accordance with the special measures announced by the Financial Conduct Authority (FCA) in response to COVID-19, including payment deferrals, where appropriate, as well as providing the normal support in line with regulations.

    We kindly ask customers not to visit our stores without a pre-agreed appointment. Any visit via appointment to the store will need to follow strict social distancing requirements.

    Store closures:

    Once we have confirmed which stores will be closed, we will publish a full list on this website.

    For store purchases:

    For any previous purchases made in store which you wish to return in accordance with your statutory consumer rights, please contact your local store to confirm arrangements regarding returns and refunds. If a store is closed your right to return will be extended by the period of store closure in these circumstances.

    For web shop purchases:

    Deliveries: The lockdown may result in delays to your items being dispatched, so please allow extra time for delivery before contacting us.

    Returns and refunds: For any previous purchases made in store which you wish to return in accordance with your statutory consumer rights, please contact your local store to confirm arrangements regarding returns and refunds. If a store is closed your right to return will be extended by the period of store closure in these circumstances.

    We apologise for any inconvenience or delays this may cause and if customers do need to contact us, please email customerservices.uk@cashconverters.com.

    We would like to thank our customers for their patience and understanding during this time.

    Please stay safe and continue to follow social distancing guidelines! Let us work together to limit the spread of COVID-19.

  • Coronavirus (COVID-19) Update – 21 December 2020

    Tier 4 restrictions and Wales lockdown

    Services:

    In line with recent UK and national government announcements regarding the new tier 4 and COVID-19 restrictions coming into force in London, South East, Scotland and Wales, several Cash Converters stores will be operating a very limited service from the below dates:

    London and the South East: immediately

    Wales: immediately

    Scotland: Saturday 26th December

    Our stores in the affected regions will be closed for in-store retail purchases but will be remain open for click and collect services, where allowed by local councils, please contact your local store for details: https://www.cashconverters.co.uk/store-locator

    Stores Impacted are:

    In England: Acton; Balham; Bedford, Bethnal Green; Bletchley; Borehamwood; Braintree; Camden; Chatham; Chelmsford; Croydon; Dagenham; Dartford; Dunstable; Ealing; Edgware; Edmonton; Enfield; Finchley; Fulham; Grays; Hackney; Hammersmith; Harlesden; Harlow; Hayes; High Wycombe; Hounslow; Ilford; Kilburn; Leigh Park; Lewisham; Leyton; Longbridge Road; Luton; Maidstone; Orpington; Penge; Pitsea; Portsmouth; Reading; Romford; Shepherds Bush; Sidcup; Slough; Southend; Staines; Stevenage; Stratford; Streatham; Sutton; Tolworth; Tonbridge; Waltham Cross; Walthamstow; Walworth; Watford, West Green Road and Woolwich

    In Scotland: Dundee; Edinburgh; Falkirk; Glasgow; Govan; Lochee; Paisley and Stirling

    In Wales: Wrexham

    We apologise for any inconvenience or delays this may cause and if customers do need to contact us, please email customerservices.uk@cashconverters.com.

    Unfortunately, not all stores will be able to offer an appointment service during lockdown and we apologise for any inconvenience this may cause.

    Pawnbroking, Buyback and Layby items will be kept securely. If your agreement expires during this period of enhanced restrictions, please contact your store directly to make additional arrangements.

    We kindly ask customers not to visit our impacted stores (detailed above) without a pre-agreed appointment. Any visit via appointment to the store will need to follow strict social distancing requirements.

    For store purchases:

    For any previous purchases made in store which you wish to return in accordance with your statutory consumer rights, please email your local store to confirm arrangements regarding returns and refunds.

    For stores that are closed and unable to process refunds at this time, items should be retained until stores reopen and will be processed once they reopen but please email the store to confirm you are doing this. Your statutory rights will be extended by the period of store closure in these circumstances.

    For web shop purchases:

    Deliveries: A number of stores within affected areas will open on a limited basis to fulfil orders placed online where the stock is held at that store for dispatch. This may result in a delay to receiving your item, so please allow extra time for delivery before contacting us.

    Returns and refunds: During these uncertain times we may not be able to process all returns for purchases that have been made from the webshop due to some stores being closed for all services, so for all returns please contact the relevant store to arrange a return. This will not affect your statutory consumer rights.

    We apologise for any inconvenience or delays this may cause and if customers do need to contact us, please email customerservices.uk@cashconverters.com.

    We apologise for any inconvenience or delays as a result of the lockdown and would like to thank our customers for their patience and understanding during this time.

    Please stay safe and continue to follow social distancing guidelines! Let us work together to limit the spread of COVID-19.

  • Coronavirus (COVID-19) Update – 1 December 2020

    All stores are planning to open from 2 December in England as restrictions are lifted.

    Stores in Scotland that are in Tier 4 will remain closed until restrictions are lifted (expected 11 December)

    Our stores in Wales remain open.

  • Coronavirus (COVID-19) Update – 5 November 2020

    Store closures:

    In line with the recent UK Government announcement, in England from Thursday 5th November a limited number of Cash Converters stores will be operating an appointment service for limited services, where this is allowed by local councils. Our stores will be closed for in-store retail purchases. The Cash Converters online webshop will remain open in a reduced capacity, including click and collect where available locally.

    The national lockdown in England is due to end on Wednesday 2 December, although this may change dependent on any further announcements by the government.

    Stores in Scotland will be allowed to trade in line with the 5-tier local measures in place at the time, so please refer to local government arrangements and your local store for details.

    Stores in Wales remain closed due to the local firebreak and are due to reopen from Monday 9 November.

    Services:

    A limited number of stores will be operating an appointment service for limited services only, such as Buyback redemption or Pawnbroking, where this is allowed by local councils. Buyback redemptions can only be transacted off premises. Please call or email your local store to see if they will be operating this service. Store contact details can be found by searching using our store locator.

    Unfortunately, not all stores will be able to offer an appointment service during lockdown and we apologise for any inconvenience this may cause. If your agreement expires during this period and you are unable to make an appointment you will not incur any additional fees or interest as a result. Pawnbroking, Buyback and Layby items will be kept securely during lockdown and retained until stores reopen.

    We kindly ask customers not to visit our stores without a pre-agreed appointment. Any visit via appointment to the store will need to follow strict social distancing requirements.

    For store purchases:

    Stores will be closed for retail purchases from Thursday 5 November.

    For any previous purchases made in store which you wish to return in accordance with your statutory consumer rights, please email your local store to confirm arrangements regarding returns and refunds. 

    For stores that are closed and unable to process refunds at this time, items should be retained until stores reopen and will be processed once the national lockdown is lifted, but please do email the store to confirm you are doing this. Your statutory rights will be extended by the period of store closure in these circumstances.

    For webshop purchases:

    Deliveries:

    A limited number of stores will open on a limited basis to fulfil orders placed online where the stock is held at that store for dispatch. This may result in a delay to receiving your item, so please allow extra time for delivery before contacting us.

    Returns and refunds:

    During lockdown we may be unable to process all returns for purchases that have been made from the webshop due to some stores being closed for all services, so all returns should be retained until the national lockdown in England is lifted unless you are able to arrange a return with a store directly. This will not affect your statutory consumer rights and we will process returns and refunds as soon as the lockdown is lifted.

    We apologise for any inconvenience or delays as a result of the lockdown and would like to thank our customers for their patience and understanding during this time.

    Please stay safe and continue to follow social distancing guidelines!

  • Coronavirus (COVID-19) Update – 21 October 2020

    You will be aware Wales are to go into a “firebreak” lockdown from Friday 23 October 2020 until Friday 09 November 2020, unfortunately, Cash Converters Wrexham and Rhyl stores will be closed between this time due to being classed as non-essential stores. If you are currently using the Buyback/Pawnbroking service we will contact you directly either by phone or email advising what will happen while we are closed.

    Please make sure your contact details are up to date with stores and speak directly before they close.

    Any questions please email customerservices.uk@cashconverters.com where we will respond as soon as possible.

    Thanks, the Cash Converters Team

  • Coronavirus (COVID-19) Update - 16 July 2020

    We are pleased to announce that the all stores of the UK's number one high street retailer of second-hand goods are now open for business, bar one, with Leicester being the only store not open due to a local lockdown. Please refer to our website to see what the hours of opening are, which may vary from store to store based on local needs.

    We have prepared new ways of working and changed the layout of stores in line with government guidelines to ensure the safety of customers and staff in our stores. This includes putting in place plans to manage queues, to have sanitiser available for customers to use on entering the store, clear signposting to manage flow around the store, and limits on numbers who can enter and where to stand to ensure social distancing is maintained. Screens and personal protective equipment will be worn by staff to ensure their and our customers' protection.

    All stores are committed to being ‘COVID-secure’ – and you have our assurances that we’re working around the clock to ensure they are – to assist with the control of the spread of the virus across the UK. Following announcements from both the UK and Scottish governments, please help us with this by wearing a face covering or mask when visiting one of our stores.

    We are pleased to have returned to our local communities as quickly and safely as possible, and once again offer the products and services our customers need. But we also want customers to know they can shop with confidence, and we will have all the necessary protections and social distancing measures in place.
    If you are unable to visit one of our stores to make arrangements for an item that we are holding for you, please telephone your local store to agree alternative arrangements, all requests will be reviewed on an individual basis, with our customers’ safety as a priority. 

    If you are struggling or likely to struggle to meet any payments due under a regulated credit agreement, please contact us to discuss potential options. Cash Converters operates in accordance with the special measures announced by the Financial Conduct Authority (FCA) in response to COVID-19, including payment deferrals where appropriate, as well as providing the normal support in line with regulations.

    Please stay safe and continue to look after one another and support our social distancing arrangements if you visit our stores as we all work towards limiting the spread of the virus.