Cash Converters - Convert Your Thinking

Contact Us

Please use this form to contact Cash Converters.

If your question is for a particular Cash Converters store, please make sure you have selected it from the dropdown below before proceeding.

If your question is for a particular item in our Webshop store, please use the ‘Ask a question’ button on the item’s page.

To request a Welcome pack containing more information about our exciting franchise opportunities, please complete this form by entering all relevant details in the boxes provided.

Minimum personal investment requirement is from £125,000.

We aim for 100% customer satisfaction. If you wish to contact us for any reason, please find our details below:

Cash Converters (UK) Limited

Innovation House, Aston Lane South
Preston Brook, Cheshire
Reception: 01928 737410

Item enquiries:
Please contact the individual store - details are on the item page, or you can find them via our store locator.

Loan enquiries:
Existing customers - 0800 130 0370 or 01928 248 801
New customers - 0800 652 9997 or 01928 248 800
Email -

Customer Services:
01928 70 6739

Are you happy?

We take all customer complaints seriously and have a complaints procedure which aims to resolve customer issues.

If you wish to make a complaint please contact our Customer Services Manager by telephone on 01928 70 6739 or in writing to Head Office at Innovation House, Aston Lane South, Preston Brook, WA7 3FY.

All Financially regulated complaints will be logged and you will receive an acknowledgement letter within 5 days. Your complaint will be investigated, once investigations are complete, you will receive a final response letter within 8 weeks advising you of the outcome. If you are unhappy with the outcome you have the right to complain to the Financial Ombudsman Service, their details will be provided with final response letter.

If you need to contact a store directly, contact details are available through our store locator.