Please use this form to contact Cash Converters.
If your question is for a particular Cash Converters store, please make sure you have selected it from the dropdown below before proceeding.
If your question is for a particular item in our Webshop store, please use the ‘Ask a question’ button on the item’s page.
We aim for 100% customer satisfaction. If you wish to contact us for any reason, please find our details below:
For specific item enquiries please contact the store directly the details can be found on the item page or you can find the store details on our store locator.Personal loan enquiries
If you have an exisiting personal loan please contact us on 01928 248 801.
If you would like to apply for a new personal loan please visit us here.Cash advance enquiries
If you have a cash advance please contact the store directly, you can find them on our store locator.
If you would like to apply for a new cash advance please contact your local store which you can find on our store locator.Customer Services
We take all customer complaints seriously and have a complaints procedure which aims to resolve customer issues.
If you wish to make a complaint, please contact our Customer Services team by telephoning 01928 737410, by emailing firstname.lastname@example.org or in writing to Cash Converters Customer Services, Innovation House, Aston Lane South, Preston Brook, WA7 3FY.
All regulated complaints will be logged, and you will receive an acknowledgement letter within five days. Your complaint will be investigated, once investigations are complete, you will receive a final response letter within eight weeks advising you of the outcome. If we can resolve your complaint within three working days, we will send a summary resolution communication outling the agreed outcome. If you are unhappy with the outcome you have the right to complain to the Financial Ombudsman Service. Email: email@example.com, phone number: 0800 023 4567, address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR.
If you need to contact a store directly, contact details are available through our store locator.