Cash Converters - Convert Your Thinking

Responsible Lending

Short term borrowing

Cash Converters offers a variety of services designed to help you when you have short term cash flow problems. Our services exist to allow you access to cash that you need, but which you can pay back in a short period of time and which do not tie you into a long-term commitment.

We want to provide you with the short term cash that you need, but that you can also afford to repay. We will always carry out an affordability assessment on both new and repeat customers.

We will not roll over or extend a loan product. Any new application will only be considered once the previous loan is repaid. We want to make sure that you can manage your borrowing; we are not interested in leading you into unmanageable debt.

The credit being sought is a short-term product, unsuitable for supporting sustained borrowing over longer periods.  It would be expensive as a means of longer term borrowing and is unsuitable for you if you are in financial difficulty.


We will tell you up front what the total cost of borrowing an amount of money from Cash Converters will be. This will include the interest chargeable and any fees applicable. Additional costs may only be incurred if you do not repay the amount that is due.

The repayments due from you under your Cash Advance or Personal Loan will be taken either using the debit card details you have given us from your nominated bank account, this is known as Continuous Payment Authority or via Direct Debit. We will only use this as set out in your Credit Agreement and you may cancel our right to take payments this way at any time. If you cancel our right to take payments in this way you will still owe any outstanding amounts and will need to provide an alternative method of repayment.

If you have any questions about the repayment amount or schedule, please ask us, we want to make sure you understand all of the terms and conditions before using one of Cash Converters’ services.

Consumer Credit Trade Association

Cash Converters is a member of the Consumer Credit Trade Association (CCTA). The CCTA is a membership organisation for businesses offering short term and longer term unsecured personal loans. The Association encourage the highest standards among its members and their staff in terms of transparency, customer service and responsible lending.

For more information on the CCTA visit


Cash Converters is a member of the National Pawnbrokers Association, the official trade organisation for the pawn broking industry. NPA members must abide by a code of conduct which ensures pawn broking services are operated within the law, to high levels of standards and within industry best practice.

Debt advice and support

We have information about the National Debtline available in all of our stores. National Debtline is a not for profit helpline, run by the Money Advice Trust, which provides free confidential and independent advice on how to deal with debt problems.
If you are worried about debt problems you can call National Debtline free on: 0808 808 4000.

They are open:
Monday – Friday 9am-9pm
Saturday 9.30am-1pm

You can also visit:
National Debtline’s website
Citizens Advice Bureau
Or the Consumer Credit Counselling Service for advice and support





Are you happy?

We take all customer complaints seriously and have a complaints procedure which aims to resolve customer issues.

If you wish to make a complaint please contact our Customer Services Manager by telephone on 01928 70 6739 or in writing to Head Office at Innovation House, Aston Lane South, Preston Brook, WA7 3FY.

All Financially regulated complaints will be logged and you will receive an acknowledgement letter within 5 days. Your complaint will be investigated, once investigations are complete, you will receive a final response letter within 8 weeks advising you of the outcome. If you are unhappy with the outcome you have the right to complain to the Financial Ombudsman Service, their details will be provided with final response letter.

You can view our complaints form here